X Bats (xbats.app) is a trusted online Sports Betting and gaming platform in Bangladesh. Our Privacy Policy explains how X Bats collects, stores, and uses your personal data. By using the xbats.app website or app, you agree to this Privacy Policy.
This policy is built on Bangladesh's applicable data protection laws and international best practices. We believe data protection is not merely a legal obligation — it is our ethical responsibility to our members.
What Data We Collect
In line with X Bats' Privacy Policy, we only collect data that is necessary to provide you with the best possible service. The categories of data we collect and how we collect them are detailed below.
| Data Type | Example | At the time of collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | During registration and KYC verification |
| Contact Information | Phone number, email address | At the time of registration |
| Financial Information | BKash/Nagad number, transaction history | During deposits and withdrawals |
| Technical Information | IP address, device type, browser | Automatically while using the site |
| Betting Activity | Betting history, win/loss records | At the time of each bet |
Important: X Bats never stores your full payment card number or bank password. All payment gateways are operated through secure, encrypted channels.
We only collect your location data when you explicitly grant permission. It is used primarily for fraud prevention and to ensure accurate service delivery.
Purpose of Data Use
The X Bats Privacy Policy ensures that your data is only used for specific, legitimate purposes. We never use your information for anything unnecessary.
- Account Management: To confirm registration, login, and profile updates.
- Service Delivery: To process betting, gaming, deposit, and withdrawal transactions.
- KYC Verification: To verify identity and prevent minors from accessing accounts.
- Fraud Prevention: To detect suspicious activity and maintain the security of the platform.
- Customer support: To resolve your issues quickly and effectively.
- Personalisation: To offer you relevant promotions and recommendations based on your betting habits.
- Legal Obligations: To comply with applicable laws and provide necessary information to government regulatory authorities.
- Service improvement: To use analytical data for improving your experience on the platform.
X Bats may send you marketing emails or SMS, but you can opt out at any time. Simply go to your account settings and update your "Notification Preferences".
Data Sharing & Third Parties
A core commitment of the X Bats Privacy Policy is that your data will never be sold. However, limited data sharing with third parties may be necessary for service operations.
Parties with whom your information may be shared:
- Payment providers: bKash, Nagad, Rocket, and banks — solely to process transactions.
- Technology Partners: Server hosting and cybersecurity companies — for platform operations.
- KYC verification service: Authorized service providers used to verify identity.
- Law Enforcement Agencies: When required by a valid court order or directive from a government authority under Bangladeshi law.
Contractual safeguards: All third-party agreements with X Bats explicitly require that partners comply with our Privacy Policy standards. They are not permitted to use any data received for any other purpose.
X Bats never sells or transfers your personal data to any advertiser or data broker. This is a non-negotiable rule under our privacy policy.
Cookies & Tracking Technologies
The X Bats website and app use cookies and similar tracking technologies to enhance your experience. By using xbats.app, you agree to the use of cookies in accordance with our Privacy Policy.
Cookie Type:
- Essential cookies: These cannot be disabled — they are required to maintain your login session and ensure platform security.
- Functional cookies: To remember your language, betting preferences, and other settings.
- Analytics Cookies: To understand which pages are used most — entirely anonymously.
- Security Cookies: To detect fraud and cyber threats.
You can disable functional and analytics cookies through your browser settings, though some features may become limited as a result. Essential cookies will always remain active, as the site cannot function without them.
X Bats does not use any third-party advertising cookies. Our Privacy Policy ensures that your browsing behaviour is never shared with advertisers.
Data Retention & Deletion Policy
Under X Bats' Privacy Policy, your data is never retained longer than necessary. A defined retention period is set for each type of information we hold.
| Data Type | Retention Period |
|---|---|
| Account & Identity Information | 5 years after account closure (legal obligation) |
| Financial Transaction Records | 7 Years (as required by tax and financial regulations) |
| Betting History | Duration of active account + 2 years |
| Technical logs (IP, device) | 90 days |
| Customer Support Records | 3 Years |
| Marketing Preferences | Until consent is withdrawn |
Once the retention period expires, X Bats securely deletes or anonymizes your data. After deletion is complete, the data cannot be recovered.
Your Privacy Rights
X Bats' Privacy Policy gives you full control over your personal data. Your rights are detailed below.