X Bats FAQ — Answers to all your questions

On the Login Page Click the "Forgot Password?" link. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use it to create a new password. We recommend making it at least 8 characters long and including numbers and special characters.

No. Under X Bats policy, each user is permitted to hold only one account. Creating multiple accounts may result in both accounts being permanently suspended and any accumulated bonuses being forfeited. Play fair with a single account.

After registration, a verification code will be sent to your email or mobile. Enter the code in the designated field to verify your account. For larger withdrawals, additional identity verification (KYC) may be required — simply upload a copy of your national ID.

Absolutely. X Bats is built with a mobile-first design. On both Android and iOS, simply open xbats.app in any browser and log in — no separate app download needed. You can also add a shortcut to your home screen for an app-like experience.

After logging in, click the "Deposit" button on your dashboard. You'll find multiple payment options including bKash, Nagad, and Rocket. Choose your preferred method, enter the amount, and complete the payment following the on-screen instructions. Your balance is typically updated within 5–10 minutes.

The minimum deposit at X Bats is just ৳500, making it accessible for everyday users across Bangladesh. There's no strict upper limit on deposits, though KYC verification may be required for larger transactions.

Withdrawals on X Bats are typically processed within 15–30 minutes. bKash and Nagad are the fastest options. Processing may take slightly longer during late hours or peak times, but all withdrawals are settled within 24 hours at most.

X Bats does not charge any withdrawal fees. However, mobile banking operators such as bKash or Nagad may apply their own transaction charges. Contact your mobile banking provider for details on any applicable fees.

Wait 30 minutes first, then refresh the page. If the balance still hasn't appeared, contact us via Live Chat or at support@xbats.app with a screenshot of the transaction and the transaction ID. Our team will verify and resolve the issue promptly.

X Bats offers betting on over 30 sports, including cricket, football, kabaddi, badminton, tennis, and basketball. Cricket and football receive special focus for Bangladeshi users. On the Sports Betting page View all categories.

Live betting means placing bets in real time while a match is in progress. Odds shift moment to moment based on how the game unfolds, making it more thrilling than pre-match betting since you can react to what's happening on the field. On the Bet Page View live match listings.

Once a bet is submitted, it generally cannot be cancelled. However, in some cases the "Cash Out" feature lets you settle your bet — partially or in full — before the match ends. This option will appear on the bet slip when available.

On the Jackpot page Go and pick any active jackpot game. Once logged in, set your bet amount and spin. Every spin gives you a chance to hit the jackpot. New jackpot tournaments with special prizes run every day.

X Bats displays odds in decimal format. For example, odds of 2.50 mean a BDT 100 bet returns BDT 250 if you win (including your original stake). The higher the odds, the lower the probability of winning — but the bigger the reward. To learn more about betting strategy, Betting Tips Page View.

Register and make your first deposit. X Bats will match it 100% — deposit ৳1,000 and get another ৳1,000 in bonus funds. To claim your bonus, go to the "Bonus" section in your dashboard.

Every bonus comes with a wagering requirement — for example, 10x means you need to bet 10 times the bonus amount. So if you receive a ৳1,000 bonus, you'll need to place ৳10,000 in bets before withdrawing. The full terms are listed alongside each offer.

Yes, X Bats has an active referral program. Invite a friend, and once they register and make a deposit, you'll receive a bonus. You can find your personal referral link in the "Referral" section of your dashboard. Current referral bonus rate On the bonus page View.

Most bonuses can be used on Sports Betting and slots. Some special bonuses are limited to specific games or categories. Each bonus's terms clearly state which games it applies to. For more details, Bonus Page View.

Yes. X Bats uses 256-bit SSL encryption, providing bank-grade security. Your personal information, payment data, and transaction records are fully protected. No data is ever shared with third parties. For more details, Privacy Policy Read.

Go to Account Settings and enable the "Two-Step Verification" option under the "Security" section. Every time you log in, an OTP will be sent to your mobile. This adds an extra layer of protection to your account — especially useful if your password is ever compromised.

Change your password immediately and send full details to support@xbats.app. Our security team is active around the clock. You can also request a temporary account lock if needed. Do not click any suspicious links — X Bats will never ask for your password by email.

X Bats is a licensed and regulated online gaming platform operating in compliance with international gaming standards. Third-party audited RNG (Random Number Generator) technology is used to ensure fair gameplay. Learn more About Us on this page.

X Bats believes betting should be entertaining, not addictive. Responsible gaming means knowing your limits — our platform offers daily deposit limits, session time limits, and self-exclusion options. For more details, Responsible Gaming Read the page.